FAQs

Your Questions Answered

We’ve put together some commonly asked questions to give you more information about Teddö Play® and all the learning products we offer. Just click on the sections below to find the answers. If you have a question that you can’t find an answer to, please use the Contact Us page to send us your query.

Q. What payment methods do you accept?

A. We accept all major debit and credit cards. You can also checkout using PayPal.

Q. How do I redeem a discount or special offer?

A. To redeem a discount code, select the shopping bag icon, click on ‘View Cart’, enter the code in the ‘Enter a promo code’ field. If you proceed to checkout without entering your code you’ve gone too far and need to go back to your Shopping Cart. You can only use one promotional code per order.

Q. Why isn’t my voucher code working?

A. Double check you haven’t clicked through to the checkout before adding your voucher code, as it can only be entered while you’re in the Shopping Cart. Voucher codes are set to expire after a certain time, so it might be that you’re using an outdated code. Most of our vouchers are for single use and case sensitive. Also, you can’t use more than one on a single order.

Q. Can I add to an existing order?

A. We can't add to orders, but if you email us within 2 hours of your original order, we will help you to put through another one without additional delivery charges if the order is for the same delivery address.

Q. Can I split my order across multiple delivery addresses?

A. Unfortunately, we're not able to split a single order. A quick fix for this is to place separate orders.

Q. Can I cancel or change my order?

A. Unfortunately, once an order has been placed, it cannot be cancelled. If you need to change the contents of your order, you can email us within 2 hours of your original order and we will help you with this. Please note there is an admin fee of £15 for making changes to orders after they have been placed.

Q. What does pre-order mean?

A. If there's something on the website you really love but the stock isn't due for a few more weeks, you can pre-order it before it arrives on our premises. Once you've selected the item, you'll see the expected delivery date displayed along with the message "Order now, available from dd/mm/yyy".

Q. The items I put in my shopping basket recently are sold out – what happened?

A. Please note that adding items to your shopping basket does not reserve them. Products are not allocated to you until you have ordered them.

Q. Has my order been successful?

A. Once your order has gone through, you should receive an email with an order number. If you don't receive an email, just double check that you've spelt your email address correctly. Also, check your Spam/Junk folder and mark emails coming from us (Teddo Play, connect@teddo-play.com) as not spam. If you've checked and you're still unsure, please email us and we will be happy to assist.

Q. Will I be charged customs and import duties?

A. As we ship from the UK, you wouldn't pay Customs and Import inside the European Union. However, outside the Union, charges may apply when the goods reach their destination. We don't have any control over the amounts charged. Please note that if your order is over a certain weight, we may have to split the delivery into more than one parcel resulting in more than one charge – unfortunately this is beyond our control.

Q. What are your delivery charges?

A. Standard (3-5 working days) deliveries in the UK mainland are free on eligible products. Please select the appropriate option from the drop-down menu at checkout if you require Express or Next Day Guaranteed Deliveries. These are charged separately. 

International signed-for delivery is calculated by weight.

Q. When will I receive my order?

A. UK Standard (3-5 working days): Free on eligible products in the UK mainland. Delivery is usually within 3-5 working days. It can, however, take longer during the holiday season. We advise you to please plan ahead and place your order well in advance to avoid any delays during the holiday season. We also offer Express Signed-For and Next Day Guaranteed delivery options. Please select the appropriate option from the drop-down menu at checkout.

International Delivery: Variable by weight, wherever you are in the world. Delivery is usually within 5-12 working days.

Q. Has my order been dispatched yet?

A. When your order leaves us, we send a second email to confirm this – if you don't receive an email within 4 working days of placing your order, please email us on connect@teddo-play.com.

Q. How do I return unwanted items?

A. We are a small family-run business and we work very hard to make sure that you are completely satisfied with your purchase from Teddö Play® and will happily return to us again and again. If this is sadly not the case, please contact us at connect@teddo-play.com as soon as possible and we will do our best to work with you to rectify the problem. 

All sales are final unless the item is different from what you ordered or faulty.

Since our learning products are used by young children, for health and hygiene reasons, we are unable to accept returns if the product has been opened or used in any way.

If you ordered an item by mistake, you can return it to us as long as it has not been opened, original seal is intact and the item is in its original packaging.

Please note that you will have to bear the delivery costs for returns and also send us the item using a tracked and signed-for service so we can both be sure that the item will reach us back safely.

To start a return, you can contact us at connect@teddo-play.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Upon the safe receipt on the item and careful inspection to check that it has been unopened and unused, we will issue your refund within 7 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please rest assured that we manually quality-check and package every item before sending them to you. We are proud of our commitment to quality and are certain that the quality of our products will not disappoint you. 

Q. Can I request an exchange?

A. We’re unable to offer exchanges online but if you email us, we can certainly assist you in this. Please note that for exchanging items, all the above criteria for return apply for the item that you will be returning for exchange.

Q. Do you offer gift-wrapping?

A. We do offer a gift-wrapping service. Simply select ‘Add gift-wrap’ when adding a product(s) to your shopping basket. You can also add a note in the ‘Special instructions for seller’ field when you click on ‘View Cart’ for any personalised messages.

Q. How many adhesive magnets are there in a pack?

A. We offer adhesive magnets in sets of 40 so you have one magnet per learning card. This is to enable you to use the learning cards in a more visual learning session on magentic boards and/or magnetic surfaces.

Q. How can I use the adhesive magnets?

A. Our super strong peel-and-stick adhesive magnets are very easy to use. Simply peel off the magnet from its backing and stick it on to the back or front of your Teddö Play® Learning Card depending on the side of the card you wish to use (image or text) for your learning session at home or school or any other place. Your learning card can now be easily used on any magetic surface for an interactive play-and-learn time with your child.

Q. How big are the adhesive magnets?

A. Our adhesive magnets are a generous 20mm in diameter to keep your Teddö Play® Learning Cards nicely affixed on magnetic whiteboards or any other magnetic surface.

Q. How can I order more adhesive magnets separately?

A. Our super-strong peel-and-stick adhesive magnets come in sets of 40 and cost £5/set. To include adhesive magnets to your order, simply select 'Add Adhesive Magnets (Set of 40) £5' from the drop-down menu on the respective product page. If you'd like to order more than one set of adhesive magnets, please add as many as you require to your shopping cart from the dedicated "Adhesive Magnets" product listing.

Q. Where are all the products made?

A. We are very proud to say that all of our products including every single element from the designing and making of the product itself to the packaging boxes, information booklets, stickers, labels, mailing bags – from start to finish – are all made right here in the UK.

Q. Can I mix and match themes for the Learning Cards?

A. Yes, of course, you can include multiple themes of our Learning Cards in one order. Just select your desired themes and add them to your cart. There are various promotional offers for Bundle purchases. Please check the Shop Page for all the latest offers.

Q. Is there any introductory offer for new customers?

A. Yes, we welcome all new customers with a 10% discount voucher to use on their first order. Please sign up using the form in the footer of the website or at the bottom of the Home Page and we will email you your first 10% discount voucher.

Q. Do you have any offers running currently?

A. We always have some offers running, please check specific product pages to see if there’s one running for the product you wish to purchase. More generally, we offer a 10% discount voucher when you sign up to our email list. We run regular competitions, play-alongs (#teddoplayalong) and giveaways on our social platforms. Please follow us on social media - Instagram, Facebook, Twitter to learn more about these.

Q. What age are the learning cards suitable for?

A. We have very carefully designed all our learning cards such that they are suitable for children across a wide range of age groups. From a pictionary style learning for babies and toddlers to spelling formations for pre-schoolers, to vocabulary-builders, grammar, general-knowledge and advanced reading for school-aged, young teens and adolescents, Teddö Play® Learning Cards are suitable for children of all ages.

Q. Are the learning cards suitable for home-schooling / home-education?

A. Yes, totally! You will be able to get tons of lessons from each and every set. You will also receive a FREE Play Guide for plenty of ideas and suggestions to make the most of your play-and-learn time with your child be it at home, at school or when out and about, in cars, trains, flights, picnics wherever you can think of and replace screen-time with fun learning :)

Q. Are the cards suitable to play with more than one child?

A. Yes, with 40 cards in each box (except certain themes like Shapes which has 34 cards and Human Anatomy, Skeletal Systems, etc. which has a specific number of cards) and over 100 cards per set of continents in the Countries of the World theme, you can use the cards to play with a number of children of same or different age. Our cards also double-up as educational playing cards making family game time a lot more fun and interactive!

Q. How can I use the cards on whiteboards?

A. Using our super-strong peel and stick adhesive magnets, you can use the cards on magnetic whiteboards for a more classroom-style learning or when you want to dig deeper into the subject. You can order the adhesive magnets right from the respective product page. We offer these at cost (£5/set) and each set contains 40 magnets.

Q. How many cards are there in each box?

A. There are varying number of cards per theme, please refer to the specific product page for more details.

Q. Is all the material responsibly sourced?

A. Yes, that has been our very first priority – all our paper used in making the cards is responsibly sourced, is FSC certified, EMAS verified and have the ISO 9001, ISO 14001, ISO 50001 and OHSAS 18001 accreditations.

 

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